Item Never Arrived (Lost in Transit)
Can't Find Your Package?
Not to worry! Most items are found within two days.
Here are some things to try.
1) Check that your shipping address is correct. Let's make sure we shipped to the right place. Current shipping addresses are listed under “Deliver To:” on the My Orders page.
2) Check around your home or with neighbours. Boxes might be at back doors, behind bushes, etc.
3) Give it a few more days. Sometimes carriers incorrectly scan packages that are still in transit.
4) Check your mailbox for a notice of attempted delivery. This notice will tell you the steps you should take to receive your package.
Contact the Carrier Use your tracking number to start a claim with list of carrier we engage below:
Hunter Express Tracking: www.hunterexpress.com.au
Transdirect Tracking: https://www.transdirect.com.au/education/tracking/
Bigpost Tracking: www.bigpost.com.au