Return & Refund Policy
Cosmopolitan Living General Return & Refund Policy
We want you to feel like every item is the perfect match for your home. If it's not the right fit, we'll help you get it sorted and have you on your way.
Change of Mind Returns
You can return our furniture product within 30 days of delivery so long as it has not yet been assembled/installed, and is returned in the original packaging. Kindly note, you need to pay shipping fee to get the item back to our warehouse at Campbelltown, Sydney, NSW 2560.
There are a few items that cannot be returned:
• Clearance items or Sell As It is Items.
• Bundled items at discounted rates, e.g. “5 for $25” (unless the entire bundle is returned)
• Items marked “Non-Returnable” on the sale page
• Items you have already assembled
However, if your item is damaged or defective, these exceptions do not apply. In this case, we will take care of it and work with you to find the best solution.
To start a return, visit My Orders. Or contact our customer service team: firstname.lastname@example.org
for step-by-step instructions.
Refund Options - 30 Days received your product
You can choose to receive store credit for your return or have the original payment method refunded within 30 days received your product. Any associated return shipping costs will be deducted from the refund amount. More details please contact one of our friendly team members.
Important Note Before installing the Furniture, please double check the following when it arrives:
1) Scan the box for damage, and take a photo of the box to share with our team upon claiming.
2) Make sure the product name and model number match your order confirmation.
3) Remove the packaging and inspect all furniture panels.
If you receive the wrong item or it arrives damaged, don't accept the delivery. Tell your delivery representative(s) and contact us within 24 hours so we can arrange for a replacement. Once you have installed the Furniture, it cannot be returned.