Return & Refund Policy

Cosmo Living Pty Ltd (ABN 81 618 821 953)

Returns & Refund Policy

We want you to love your purchase. If for any reason you are not completely satisfied, this policy explains how returns, exchanges, and refunds work.

Important Note Before installing the Furniture, please double check the following when it arrives:

1) Scan the box for damage, and take a photo of the box to share with our team upon claiming.

2) Make sure the product name and model number match your order confirmation.

3) Remove the packaging and inspect all furniture panels.

If you receive the wrong item or it arrives damaged, don't accept the delivery. Tell your delivery representative(s) and contact us within 24 hours so we can arrange for a replacement. Once you have installed the Furniture, it cannot be returned.

1. Change of Mind Returns

We offer exchanges or store credits for change of mind where all of the following conditions are met:

• You provide proof of purchase;
• Your request is made within 30 days of purchase;
• Products are in original condition, unused, unassembled, undamaged, and with all packaging and tags intact;
• Products are not sale items, custom-made, special buy products, gift vouchers;
• A return and exchanges form has been completed;
• You pay a 15% restocking fee;
• The item has not been assembled (assembled items are not accepted unless faulty under Australian Consumer Law).
• Refund is not available for change of mind returns.

Requirements of Resalable condition means item must be:

• Not used
• Not assembled
• Not damaged packed in the original packaging
• Packaging not damaged
• Include all unopened tools and hardware
• Include assembly instructions

2. Return Process for Change of Mind

To return an item:

1. Carefully repack the item in its original packaging.
2. Take a photo of the packed item and email it to hello@cosmoliving.com.au
3. Provide your preferred pickup date and time.
4. Make the item available for courier collection at your delivery address (you don’t need to be home — you may leave it at your front door or with building management).
5. Ensure the item is accessible and clearly identifiable for collection.

Note: You are responsible for return delivery costs for change of mind returns.

3. Store Credits

• Store credits are valid for 12 months from the date of issue.
• Credits are non-transferable and non-refundable.

4. Faulty, Damaged, or Incorrect Items

You are entitled to a replacement, refund, or repair under the Australian Consumer Law if the product is faulty, damaged, or not as described.

If you believe your product is faulty:

• Please contact us at hello@cosmoliving.com.au with your order details and photos of the issue.
• We may request further details to assess your claim.
• If your claim is valid, we will arrange return shipping at no cost to you and offer a replacement, repair, or refund.

5. Refunds

• Refunds will be processed to your original payment method, unless otherwise agreed.
• Please allow up to 10 business days for funds to appear, depending on your bank or payment provider.

6. Exceptions

We cannot accept returns or refunds for:

• Sale or clearance items
• Mattresses, bedding, or sofa covers (unless faulty under Australian Consumer Law)
• Custom-made or special-order products
• Items returned in assembled condition (unless faulty under Australian Consumer Law)

7. Your Rights Under Australian Consumer Law

Nothing in this policy limits your rights under the Australian Consumer Law.

• You are entitled to a replacement or refund for a major failure.
• You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Contact Us hello@cosmoliving.com.au

Cosmo Living Pty Ltd (ABN 81 618 821 953)