12 Month Warranty

WARRANTY AGAINST DEFECTS

In this Warranty:

We, us, or our means Cosmo Living Pty Ltd (ACN 618 821 953) and our contact details are set out at the end of this warranty;

You, or your means the purchaser or the original end-user of the Goods

This warranty is attached to and forms part of Cosmo Living Terms and Conditions.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.  You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

1. 1. In addition to any other rights you may have under the Australian Consumer Law we warrant to you that the products we supply to you will be free from defects for 12 months (Warranty).
   2. What is a defect? Our Warranty applies to any fault, error or defects in the products (Defect).
   3. What do you need to do to claim the Warranty? Within 12 months after the delivery of the products, if you believe you have a product the subject of a Defect you must cease using the product and contact us in writing along with a photo and description of the Defect. If we ask you to, you must return to us the defective products, together with all packaging, parts, accessories, documentation and proof of purchase to the contact details set out below. 
   4. Where you return a product as part of Defect claim, you will need to cover any associated costs of you returning the products to us and where we find the product is covered by our Defect we will refund the associated costs of you returning the product to us.
   5. When we receive the products you return, we will assess the alleged Defect and make a determination as to whether the claim is valid under our Warranty.
   6. What will we do if you make a successful claim under our Warranty? We will, at our own cost:
      1. repair or replace the product (the decision of whether to repair or replace is at our sole discretion); or
      2. if we are unable to repair or replace the product, we will offer you a choice of a credit, refund or compensation as applicable to the Defect.
   7. Damage not covered by our Warranty: The following damage is not covered by our Warranty:
      1. any act, or omission, accident, or negligence by you or any third party not engaged by us;
      2. any failure on your part to follow any instructions or guidelines (including any manual) provided by us in relation to your goods or properly maintain your goods in accordance with any of our instructions or guidelines;
      3. use of your goods otherwise than for any application or use specified by us including, but not limited to:
         1. use in commercial premises, or for any purpose other than normal domestic residential use; and
         2. use outdoors, or with direct exposure to the elements, including direct sunlight.
      4. continued use of your goods (where such use is not reasonable) after any defect in your goods becomes apparent or would have become apparent to a reasonably prudent person;
      5. incorporation or installation of fixtures, appliances or other items into your goods;
      6. failure by you to notify us of any defect in your goods within a reasonable period of time after you become aware of or ought to have reasonably become aware of the relevant defect;
      7. reasonable wear and tear of your goods;
      8. act of God or force majeure event (including but not limited to war, riot, invasion, act of terrorism, contamination, earthquake, flood, fire or other natural disaster, or any event or circumstance beyond our reasonable control); or
      1. installation, repair, replacement, maintenance, altering, overhauling or otherwise compromise of the goods by you or any person other than us.
   8. Cosmo Living Terms and Conditions prevails: This Warranty is subject to the Cosmo Living Terms and Conditions and in the event of any inconsistency or ambiguity between this Warranty and the Cosmo Living Terms and Conditions, the Cosmo Living Terms and Conditions will prevail
   9. This Warranty is only valid and enforceable in Australia and is governed by the laws of New South Wales.
   10. No third party reliance: The benefit of this Warranty is for you only, and no other person or third party can rely on or make a claim under this Warranty.
   11. No Assignment or transfer: This Warranty or the benefit under this Warranty cannot be assigned or transferred to any other person or third party.
   12. Severance: If any provision of this Warranty is held to be void, invalid or illegal or unenforceable in any jurisdiction, that provision is to be read down as narrowly as necessary to allow it to be valid or enforceable, failing which, that provision (or part of that provision) will be severed from this Warranty without affecting the validity or enforceability of the remainder of that provision or the other provisions in this Agreement.

Contact us for further details:

Cosmo Living Pty Ltd (ACN 618 821 953)

U4/17 WATSFORD ROAD, CAMPBELLTOWN, New South Wales 2560, Australia

hello@cosmoliving.com.au

02 4623 0766